Chatbot Design
The chatbot was designed to anticipate user needs by suggesting popular topics — like reporting an issue or requesting city services — right from the start. This reduces reliance on live agents and ensures users find answers quickly and efficiently.
We recognized that users are already comfortable interacting with chatbots on platforms like Amazon or Google. The chatbot concept for Ft. Worth borrowed from these familiar design patterns, making it approachable and trustworthy from the very first interaction.